Emergency Communications Center
The Emergency Communications Center (ECC) takes pride in being a part of the City of Peoria’s Public Safety operations. The ECC is dedicated to providing a quality public service in an efficient and effective manner that responds to the needs of our citizens and businesses in order to provide a quality of life second to none in America’s Heartland.
The ECC is the telecommunications link between the citizens of Peoria and Peoria County, and its Police, Fire, and Emergency Medical Services. As part of the Peoria County 9-1-1 system, the ECC dispatches the Peoria Police Department, Peoria Fire Department, Peoria County Sheriff’s Department, Peoria County’s fire departments and Peoria County’s ambulance services.
Telecommunicators are Peoria’s first responders to Police, Fire, and Medical emergencies.
To Submit Emergency Business After Hours Contact Information to the 9-1-1 Center, click here.
Code Red
The City and County of Peoria have implemented an Emergency Notification System. This is a high speed notification system capable of notifying up to 50,000 citizens an hour of a important message. The system will deliver the message to telephones and leave a message, if necessary. It can also send a text message to a wireless phone. The system can make notifications to a certain geographical area or the entire County.
The system may be used for missing persons, evacuations, hazardous chemical spill, large fires, flooding, snow, hostage or police emergencies, or other emergency incidents where rapid and accurate notification to the public is essential.
Click on the Code Red icon to sign up your wireless or landline phone today to receive these important messages.
Premise Alert Program
The Premise Alert Program provides a method to alert first responders to the functional needs of individuals in their communities. The system is designed for anyone with a special need, health challenge, or disability who would like to inform first responders such as police, ambulance, and fire department personnel, of their needs. Fill out the form below with as much information as you would like to provide. Omitting any items will not affect the acceptance or processing of this enrollment form.
Click here to download the Premise Alert Packet and Form
9-1-1 Services
Enhanced 9-1-1
Peoria County has had Enhanced 9-1-1 services since 1993. With Enhanced 9-1-1, the telephone account holder’s information is transmitted to the 9-1-1 center. This information consists of the name, location of the phone, and the phone number. Callers cannot block the transmission of data using *67, the data is sent regardless of *67.
Wireless 9-1-1
Peoria County has Phase-2 wireless 9-1-1. Wireless phones that contain a Global Positioning System (GPS) chip can usually be located within 150 feet. 9-1-1 telecommunicators will still need to ask for an address. While the GPS can locate the telephone within 150 feet, it does not take altitude into account. It is very important to provide the 9-1-1 telecommunicators with the exact location for the request for service. While most GPS enabled phones offer the function to disable the GPS feature, that will not work when calling 9‑1‑1. Data and voice are being sent to the Emergency Communications Center when you call 9-1-1.
VoIP 9-1-1
Voice over the Internet Protocol (VoIP) is non-traditional phone service that connects a telephone to a computer and is connected to a network via a broadband high-speed internet connection. There are many companies that provide VoIP telephone service. Enhanced 9-1-1 service may not be available from all VoIP providers. Please contact the ECC Manager at (309)494-8035 to arrange for a test call after your VoIP telephone service is connected. This will ensure that the correct 9-1-1 information is being relayed to telecommunicators should you have a need to call 9-1-1.
Further Information
You can obtain further information about 9-1-1 from www.il911info.org
Listen through streaming audio.
Peoria Fire and EMS:Click HERE to listen!
Peoria Police: Click HERE to listen!
What are some reasons to call 9-1-1?
- Report a fire or request emergency medical services
- Serious crime that is in progress or just occurred
- Property crime (burglary, theft, etc.) in progress or has just occurred
- Vehicle crash with or without injury.
What are some reasons not to call 9-1-1, and use the non-emergency number?
- Nuisance issues, such as loud music
- Earlier thefts
- Burglaries that occurred earlier, and the suspect is no longer there
- Road/weather conditions
What to expect when you call 9-1-1
Telecommunicators are trained to ask specific questions to obtain pertinent information for responders. For medical calls, they must follow a protocol established by the medical director for the Peoria Area EMS System. They must ask a list of specific questions for various types of medical emergencies. For police calls, they are required to ask a series of questions, such as, are weapons involved, suspect descriptions, vehicle descriptions, direction of travel, etc. Remember, because you are being asked questions, it does not mean your call is being delayed. The information is necessary to provide safety to not only you, but for the people who are responding to help you!
Why does there seem to be a delay getting someone to my call for service?
Every call that comes into the Emergency Communications Center is assigned a priority by the nature of the call. For example, if a call for loud music comes in, and then a fight in progress, the officers must respond to the fight before handling the loud music complaint.
What are the non-emergency numbers?
Peoria Police 309-673-4521
Peoria Fire 309-674-3131
Peoria County Sheriff 309-672-6011
For general information on employment opportunities with City of Peoria ECC, please visit the Employment Opportunities page.
In order to apply online visit our Employment page and sign-in or create a new online account.
If you would prefer to apply in person, you can do that at the Human Resources Department located at City Hall, 419 Fulton Street Suite 403, Peoria, IL 61602
Illinois Central College offers a 9-1-1 Telecommunicator Certificate program. For more information visit their site at Illinois Central College
Are tours of the communications center available?
Yes, groups are allowed to tour the center. Call (309) 494-8000 to schedule a tour.
How can I find out information about becoming a Telecommunicator?
Here is a general information about the job.
To apply click here.
We must have the job application completed before being considered for the position. Resumes are welcome, but will not be accepted without the completed application.
What is the testing process for becoming a Telecommunicator?
Once your application has been accepted, you will be contacted for additional testing. The first phase is a computerized testing process called CritiCall. This test consists of keyboarding skills (typing speed is essential), memory recall, call summarization, data entry (audio), and spelling. If you pass the CritiCall portion, you will be given what is called a Select Test, which is a basic personality test. If you pass both testing portions, you will be required to observe for four hours and interview. If you pass the interview process, you will subject to a thorough background investigation that is conducted by the Peoria Police Department.
Who do I contact if I have a compliment or concern about the Emergency Communications Center?
You can contact the shift supervisor at (309) 494-8000.
Emergency Communications Center
542 SW Adams
Peoria, IL 61602
Emergency:911
Non-Emergency:
Peoria Police 309-673-4521
Peoria Fire 309-674-3131
Peoria County Sheriff 309-672-6011
Emergency Communications Center 309-494-8000
Emergency Communications Center Fax 309-494-8034
Contact the Emergency Communications Center
Comments or questions are welcome.
