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Need help? 309.494.CARE (2273)


Peoria Cares

Our Beliefs
We view the Citizens of Peoria as “our customers” and we will strive to treat them in a manner that is courteous, efficient and respectful.

Our Process
The City of Peoria, Peoria Cares office takes service requests for any service the City of Peoria provides. We will be glad to also answer or forward any requests for information. Please feel free to Email Us your request for service and/or information or you may reach us also by calling (309)494-CARE (309-494-2273).

Our hours of operation are 8am until 5pm, Monday through Friday, with the exception of official city observed holidays. We will respond promptly to any messages or requests left after hours.

Customer Service

Rita photo - with flag
In today’s economy, everyone is taking stock of their lives, their jobs, and their priorities to see how things measure up – going back to basics, if you will. The big things now seem insignificant, while the little things mean much more. We are all doing this on a personal level as well as on a professional level.

The City of Peoria is also taking stock not only of our financial picture, but also of our services. More specifically, we have chosen to re-evaluate our customer service. Good customer service is the basic ingredient to any successful business, local government included. While our economy is not quite as bruised as in other communities, we cannot rest on our laurels.

In our effort to redefine our basic services and ensure they are satisfactory, the City Council has specifically put focus on the City’s customer service efforts. In order to do so, a Customer Service Committee has been established consisting of employees from across the board – from every City department, regardless of size or purpose.

Communication is key. We cannot possibly know how we measure up to Peoria’s standards if we do not have constructive feedback. We want to know how we measure up…where we need to improve, where we have hit the mark and any other suggestions or comments you, our customer, may have to offer.

There are several ways in which you can participate in our Customer Service assessment. Customer Service displays have been placed in each and every City department. These displays contain a supply of postage-paid comment cards that you may complete and drop in the mail; you may respond through our “comment card” below or call our PeoriaCARES office at 309-494-2273.

Thank you, Peoria! We look forward to serving you to the best of our ability.

Mayor Rita Ali

Help Services

The following are comprehensive contact points for referrals for the basic human services – food, housing, utilities, transportation, health, and clothing – plus more.

Heart of Illinois 2-1-1 Information and Referral Service
Call 211 or 309-999-4029 to get connected to a specialist with our or search the 2-1-1 database.

For more information, please visit  211hoi.org

Call for Help Hotline at the Mental Health Association.309/673-7373:
Please note that after-hours calls are forwarded to the Information and Referral Hotline.

For information on Coronavirus (COVID-19) CLICK HERE