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Utility Shut Off Information Issued by Illinois Commerce Commission

On March 19th, the Illinois Commerce Commission issued a press release announcing how utility companies will handle utility shut offs after the current shut-off moratorium ends on March 31st. Customers facing disconnection must call their utility to avoid disconnection.

Starting April 1, 2021, Illinois American Water, the Greater Peoria Sanitary and Sewer District, and Ameren Illinois will begin to send disconnection notices to residents on a staggered basis. These notices will inform customers that they may be eligible for a deferred payment arrangement to prevent utility shut offs.

The city of Peoria, Home for All Continuum of Care, Peoria Citizens Committee for Economic Opportunity, INC, Salvation Army, Heart of Illinois 2-1-1, the Peoria City/County Health Department and Prairie State Legal Services are working together to find ways to mitigate the impact utility shut offs will have on our community.

Multiple agencies in the Peoria community have resources available to help residents with utility assistance based on qualifying income.  Additional programs from the city of Peoria and the Illinois Housing Development Authority will be launched within the next month.

The city of Peoria and community partners do not have authority over the private utilities that serve our community. Residents are strongly encouraged to reach out immediately to the utility companies if they are behind on their utility bills and contact the Heart of Illinois 2-1-1 for current resources and available future resources.  The Heart of Illinois 2-1-1 can be reached by dialing 2-1-1 or 309-999-4029.

Safe housing is vital to the overall health of a community.  Tenants should be aware of their right to have a safe place to live.  If you are experiencing issues related to your residence and your landlord is not making repairs, please contact the Community Development Department at 309-494-CARE (2273).  If you have questions about your legal rights as a tenant and have concerns about the actions of your landlord, please contact Prairie State Legal Services at 309-674-9831.

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