FAQs • Peoria, IL • CivicEngage

Who do I contact if I have a compliment or concern about the Emergency Communications Center?: You can contact the shift supervisor at 309-494-8000.

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Emergency Communications Center (ECC) - Emergency Communications

1. Are tours of the communications center available?: Yes, groups are allowed to tour the center. Call 309-494-8000 to schedule a tour.

2. How can I find out information about becoming a Telecommunicator?: View general information and apply for the job on the employment page.

3. What is the testing process for becoming a Telecommunicator?: Once your application has been accepted, you will be contacted for additional testing. The first phase is a computerized testing process called CritiCall. This test consists of keyboarding skills (typing speed is essential), memory recall, call summarization, data entry (audio), and spelling. If you pass the CritiCall portion, you will be given what is called a Select Test, which is a basic personality test. If you pass both testing portions, you will be required to observe for four hours and interview. If you pass the interview process, you will be subject to a thorough background investigation that is conducted by the Peoria Police Department.

4. Who do I contact if I have a compliment or concern about the Emergency Communications Center?: You can contact the shift supervisor at 309-494-8000.